FAQ
Frequently Asked Questions
How long does it take to process my order?
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day. You'll receive a shipping confirmation email as soon as your order is on its way.
How long will delivery take?
Once your order has shipped, please allow 7–15 business days for delivery. Delivery times are estimates and may vary depending on your location and carrier conditions. You will receive a tracking number to monitor your shipment.
How much does shipping cost?
We offer a simple $4.99 flat-rate shipping fee on all orders, regardless of order size or destination.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. Use that number to track your package directly through the carrier's website. Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. To start a return, email us at support@vibethreads.shop with your order number and reason for return. Please note that return shipping costs are the customer's responsibility unless the item was damaged or incorrect.
How do I get a refund?
Once we receive and inspect your returned item, we'll notify you by email. Approved refunds are processed to your original payment method within 5–10 business days. Your bank may require additional time to post the credit.
Is it safe to pay on your website?
Absolutely. Our store uses industry-standard SSL encryption to protect your personal and payment information. We accept all major credit cards and other secure payment methods. Your data is never stored or shared.
I received the wrong or damaged item — what do I do?
We're so sorry about that! Please contact us immediately at support@vibethreads.shop with your order number and a photo of the item. We'll cover return shipping and send a replacement or issue a full refund at no cost to you.